Privacy Policy (A2P Compliant)

Effective Date: 03/30/2026

1. Introduction

DNG General Service (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and messaging platforms.

By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Address (if provided for service requests)

Automatically Collected Information

IP address

Browser type

Device information

Website usage data

Messaging Data

When you opt-in to receive SMS communications, we collect:

Your mobile phone number

Message interaction data (e.g., delivery, responses)

3. How We Use Your Information

We use your information to:

Provide and manage our services (window repair, replacement, etc.)

Respond to inquiries and customer support requests

Send appointment confirmations and service updates

Send promotional messages (only with your consent)

Improve our website and services

4. SMS / A2P Messaging Compliance

By providing your phone number, you consent to receive SMS messages from DNG General Service.

Message Types

Appointment confirmations and reminders

Service updates

Customer support messages

Promotional offers (if opted in)

Message Frequency

Message frequency may vary.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You can opt out at any time by replying:

STOP – to unsubscribe

HELP – for assistance

After opting out, you will no longer receive SMS messages from us unless you opt in again.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

Service providers who assist in business operations (e.g., SMS platforms)

Legal authorities when required by law

All third parties are required to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain your information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

8. Your Rights

You have the right to:

Access your personal data

Request corrections

Request deletion of your data

Withdraw consent for marketing communications

9. Cookies & Tracking Technologies

We may use cookies to:

Improve website functionality

Analyze traffic

Enhance user experience

You can disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, you may contact us:

DNG General Service
📞 Phone: (720) 441-4460
🌐 Website: https://dngservice.com/